Refund policy

REFUND POLICY

Order Cancellations

We accept order cancellations only if the order has not been dispatched. To cancel your order, please email us at ur.provisionindia@gmail.com as soon as possible.

Returns and Refunds

We want you to be completely satisfied with your purchase. Please review our return conditions below:

Eligible Returns:

• Products that arrive damaged, defective, or unfit for consumption
• Products that have reached or passed their expiry date upon delivery
• Products with packaging issues that compromise product quality

If you receive a product in any of the above conditions, please contact us within 24 hours of delivery at ur.provisionindia@gmail.com with photographs of the issue. We will review your case and, upon verification, initiate a refund within 48 hours.

Non-Eligible Returns:

• Returns based on personal taste preferences - We understand that taste is subjective, and we cannot accept returns for this reason
• Quality issues with branded/packaged products - For quality concerns with branded items, please contact the manufacturer directly. Provision India is not liable for manufacturer defects

Refund Processing:

• Refunds will be initiated within 2 business days of issue acknowledgement
• The refund will be processed to your original payment method
• Please allow 5-7 business days for the refund to reflect in your account

Important Note: The final decision on refund eligibility is made by Provision India on a case-by-case basis after thorough review.

For any questions or concerns, please contact us at ur.provisionindia@gmail.com.